my36 Frequently Asked Questions

The minimum age to register and play at my36 is 21 years old. This applies to all products on the platform — sportsbook, live casino, slots, and lottery. Age verification via government-issued ID (MyKad or passport) is required as part of KYC before any withdrawal is processed. Accounts belonging to individuals under 21 are closed immediately upon discovery.

my36 requires a clear photo or scan of a valid Malaysian government-issued ID — either your MyKad or an international passport — along with a selfie holding the document. For address verification, a recent utility bill or bank statement dated within three months is sufficient. KYC is reviewed within 24 hours on business days. Completing KYC unlocks full withdrawal functionality on your my36 account.

No. my36 strictly permits one account per person, per household, and per device. Creating duplicate accounts is a breach of the Terms and Conditions and will result in closure of all associated accounts, with bonus balances forfeited. If you have lost access to your account, please contact my36 live chat support rather than registering a new one — the support team can restore access through identity verification.

On the my36 login page, click "Forgot Password" and enter your registered email address or mobile number. You will receive a password reset link via email or an OTP via SMS. Follow the instructions to set a new password. If you no longer have access to your registered email or mobile number, contact my36 live chat support with your account details and ID for manual verification.

The minimum deposit at my36 is RM 30, regardless of payment method. This applies to Touch 'n Go eWallet, Boost eWallet, GrabPay, Maybank, CIMB, Public Bank FPX transfers, Visa/Mastercard, and USDT TRC20. There is no maximum deposit limit set by my36, though individual payment providers may impose their own transaction caps. All deposits are credited in Malaysian Ringgit (MYR) and reflected instantly in your wallet.

Log into your my36 account, navigate to the Deposit section, and select Touch 'n Go eWallet as your payment method. Enter the amount you wish to deposit (minimum RM 30), confirm, and you will be redirected to the Touch 'n Go app or QR payment screen. Approve the transaction in the app and your my36 wallet balance is updated within seconds. No additional fees are charged by my36 for TNG deposits.

Most my36 withdrawals are processed within 30 minutes during operational hours. E-wallet withdrawals — including Touch 'n Go, Boost, and GrabPay — are typically the fastest. Bank transfers to Maybank, CIMB, and Public Bank are usually completed within 1–2 hours. USDT TRC20 withdrawals depend on blockchain confirmation times. All withdrawal requests require OTP verification and must meet KYC requirements. my36 does not charge withdrawal fees.

The minimum withdrawal at my36 is RM 50. Withdrawals are processed to the same payment method used for your most recent deposit, in line with standard anti-money-laundering practice. There is no maximum withdrawal amount per transaction set by my36, though high-value withdrawals may require additional verification. Bonus-linked funds must meet the stated wagering requirement before they become eligible for withdrawal.

my36 does not charge any deposit or withdrawal fees on its end. However, your bank or e-wallet provider may apply their own transaction charges — for example, some banks apply a small fee for instant FPX transfers. USDT TRC20 withdrawals will incur blockchain network fees, which are deducted from the transfer. For most Malaysian players using Touch 'n Go, Boost, or major bank FPX, the effective fee is zero.

my36 offers hundreds of slot games from leading certified studios. The library covers classic 3-reel fruit machines, modern 5-reel video slots, Megaways titles with up to 117,649 ways to win, and progressive jackpot slots with pooled prize pools. Popular titles favoured by Malaysian players include high-volatility slots with free spin features, cascading reels, and multiplier mechanics. The full slots catalogue is available on the my36 Slots page.

my36 Casino features live dealer games streamed in real time from professional studio environments. The live casino lobby includes multiple Baccarat tables (standard, speed, and squeeze variants), live Roulette (European and Lightning), live Blackjack, Sic Bo, and Dragon Tiger — all popular with Malaysian players. Games run 24 hours a day across a range of table limits to suit both casual players and higher-stake members.

Yes. my36 Sportsbook covers Malaysia Super League fixtures alongside the English Premier League, UEFA Champions League, Serie A, La Liga, and dozens of other football competitions. Live in-play betting on Malaysian football matches is available, with markets including match result, Asian handicap, over/under goals, and correct score. Odds are updated in real time throughout each live match. You can also bet on UFC, badminton, and other sports popular in Malaysia.

RTP (Return to Player) percentages at my36 vary by game title and are set by the game's developer, not by my36. Most slots on the platform have a published RTP between 94% and 97%. The exact RTP for each game is displayed within the game's information panel before you start playing. my36 does not modify RTP settings — all games run on certified RNG systems audited by independent third-party testing labs.

Yes. the my36 platform is fully optimised for mobile browsers on both Android and iOS devices. The entire product range — slots, live casino, sportsbook, and lottery — is accessible from your phone's browser without any app download required. The interface adapts automatically to your screen size. For the best experience, use an up-to-date version of Chrome (Android) or Safari (iOS) on a stable WiFi or 4G/5G connection.

The my36 welcome bonus is a deposit match offer available to new members on their first deposit. The specific match percentage and cap are displayed on the Promo Bonus page and updated periodically. Bonus funds are credited separately from your cash balance and carry a wagering requirement — typically between 20x and 35x the bonus amount — which must be completed on qualifying games within the validity period before the resulting balance can be withdrawn.

A wagering requirement is a multiplier applied to a bonus amount that indicates how many times you must bet that amount before it converts to withdrawable cash. For example, a RM 100 bonus with a 25x wagering requirement means you need to place RM 2,500 in qualifying bets. Not all games contribute equally — slots typically count at 100%, while live casino games may contribute at a lower rate. Full contribution rates are listed in individual bonus terms on the my36 Promo Bonus page.

Yes, my36 offers ongoing promotions beyond the welcome bonus, including reload bonuses, cashback offers, and seasonal promotions. Each promotion has its own eligibility criteria. Welcome bonuses are limited to one per member. Reload and loyalty promotions are available to qualifying active members on an ongoing basis. All current offers are listed on the my36 Promo Bonus page. Using multiple accounts to claim bonuses multiple times is strictly prohibited and results in account closure.

If the validity period on a bonus expires before you have completed the wagering requirement, the remaining bonus funds and any winnings derived from those bonus funds are forfeited automatically. Your real-money cash balance is not affected. The expiry date and remaining wagering progress for each active bonus are visible in your my36 Account dashboard under "My Bonuses." my36 does not extend bonus validity periods after expiry as a general policy.

Yes. my36 periodically offers free spin promotions tied to specific slot titles, new game launches, and seasonal campaigns. Free spin winnings are typically credited as bonus funds subject to wagering requirements before withdrawal. The number of spins, the qualifying game, spin value, and wagering terms are specified in the individual promotion on the my36 Promo Bonus page. Free spins are usually valid for 7 days from credit and must be used before expiry.

Log into your my36 account and navigate to Account Settings, then select the Responsible Gaming tab. From there you can set daily, weekly, or monthly deposit limits. Limits take effect immediately once saved. You can reduce your limit at any time, but requests to increase a limit are subject to a mandatory 48-hour cooling-off period before the new limit applies — a deliberate design to support thoughtful decision-making.

Self-exclusion is a responsible gaming tool that blocks you from accessing and depositing on the my36 platform for a set period — from six months up to permanent exclusion. To activate it, go to Account Settings, select Responsible Gaming, then Self-Exclusion, choose your duration, and confirm with OTP verification. The exclusion takes effect immediately and cannot be reversed during the selected period. You can also request self-exclusion via my36 live chat support at any time, 24/7.

my36 operates with player safety as a core product priority. The platform uses 256-bit SSL encryption for all data in transit, bcrypt-hashed password storage, and two-factor authentication. All games are sourced from certified studios with independently audited RNG systems. my36 enforces strict KYC and AML controls, a mandatory 21+ age policy, and offers a full suite of responsible gaming tools including self-exclusion. For full details, see the my36 Terms and Conditions and Privacy Policy.

The fastest way to reach my36 support is via the live chat button available on every page of the platform, staffed 24 hours a day, seven days a week including Malaysian public holidays. For non-urgent matters, you can email the my36 support team at [email protected] — include your member username and a description of your issue for faster resolution. my36 does not provide a phone support line; live chat is the recommended channel for account-sensitive queries.

my36 offers a full set of responsible gaming controls accessible from Account Settings: deposit limits (daily, weekly, monthly), session time reminders, reality check pop-ups showing session profit/loss, cooling-off periods from 24 hours to 30 days, and self-exclusion for up to permanent closure. All tools activate immediately, and protective limits (reductions, cooling-off, self-exclusion) cannot be reversed once set. Full details are on the my36 Responsible Gaming page.