Please read these Terms & Conditions carefully before registering or using any part of the my36 platform. By creating an account or placing any wager, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety.
In these Terms & Conditions, the following definitions apply unless context requires otherwise:
By accessing the Platform, registering a member account, depositing funds, or placing any Wager, you unconditionally accept these Terms & Conditions, together with the my36 Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.
These Terms form the entire agreement between you and my36 in respect of your use of the Platform. No prior representations, warranties, or undertakings not expressly contained herein shall have legal effect. my36 reserves the right to amend these Terms at any time; continued use of the Platform following notice of amendments constitutes acceptance of the revised Terms.
Access to and use of my36 is subject to the following mandatory eligibility requirements:
my36 reserves the right to request documentary evidence of age and identity at any time. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension and withholding of balances pending KYC completion.
To register a my36 account, you must provide accurate, current, and complete information including your full legal name, a valid Malaysian mobile phone number, a working email address, and a date of birth confirming you are 21 or older. You agree to update your registration details promptly if any information changes.
my36 conducts KYC verification on all accounts, particularly prior to first withdrawal and at periodic intervals thereafter. KYC may require submission of a government-issued photo ID (Malaysian MyKad or passport) and proof of address. my36 reserves the right to suspend account activity, including withdrawals, until KYC requirements are satisfied.
my36 reserves the right to close, suspend, or restrict any account at its discretion where: (a) false or misleading registration information has been provided; (b) the Member has breached any provision of these Terms; (c) the account is suspected of fraudulent, collusive, or abusive activity; or (d) closure is required to comply with any applicable law or regulatory obligation. Where closure is not due to Member breach, deposited funds net of any outstanding bonus obligations will be returned.
You are solely responsible for maintaining the confidentiality of your my36 login credentials (username and password). You agree to:
my36 will not be liable for any losses resulting from unauthorised account access attributable to your failure to maintain credential security. Any Wager placed using your credentials before notification of suspected unauthorised access is deemed to have been placed by you.
my36 accepts deposits via Touch 'n Go eWallet, Boost eWallet, internet banking (Maybank, CIMB, Public Bank), Visa/Mastercard, GrabPay, and USDT TRC20. All deposits are credited to the Member's account in Malaysian Ringgit (MYR). Minimum deposit is RM 30. my36 does not charge deposit fees; third-party payment provider fees, if any, are the Member's responsibility.
The minimum withdrawal amount is RM 50. Withdrawals are processed to the same payment method used for the Member's most recent deposit, subject to method-specific limits. Standard processing time is under 30 minutes during operational hours. All withdrawals require OTP confirmation. my36 charges no withdrawal fees. Bonus-linked balances are subject to applicable Wagering Requirements before becoming eligible for withdrawal.
my36 maintains anti-money laundering (AML) controls in accordance with international best practices. Deposits not followed by genuine gaming activity may be subject to investigation. my36 reserves the right to delay, withhold, or report transactions suspected of forming part of any money laundering, fraud, or other criminal activity to relevant authorities, without prior notice to the Member.
All bonuses and promotional offers are subject to specific terms published on the Promo Bonus page at the time of issue. General bonus conditions applicable to all offers include:
Each game category available on the my36 Platform is governed by specific rules displayed within the game interface. The following general provisions apply across all products:
my36 reserves the right to void any Wager where: (a) a system error or pricing fault has materially affected the odds or game outcome; (b) the Wager was placed in contravention of these Terms; or (c) the integrity of the event or game is compromised by external factors.
The following conduct is strictly prohibited on the my36 Platform:
my36 reserves the right to investigate suspected prohibited conduct, suspend accounts during investigation, and permanently close accounts where prohibited conduct is established, with forfeiture of any associated balances where legally permissible.
my36 is committed to promoting responsible gaming and player welfare. The following tools are available to all Members via Account Settings:
Members who self-exclude must not attempt to circumvent exclusion by registering new accounts. my36 will take reasonable technical steps to enforce exclusion across the Platform. For independent support, Members are encouraged to seek assistance from professional responsible gaming organisations.
Full details of my36's responsible gaming commitments are available on the Responsible Gaming page.
All content on the my36 Platform — including but not limited to software, design, graphics, logos, text, game interfaces, and data — is the intellectual property of my36 or its licensed content providers and is protected by applicable intellectual property law. Members are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal entertainment purposes.
No part of the Platform may be reproduced, distributed, modified, reverse-engineered, or publicly displayed without my36's prior written consent. Scraping of odds data, game results, or any Platform content by automated means is expressly prohibited.
To the fullest extent permitted by applicable law:
my36 reserves the right to amend these Terms & Conditions at any time. Where amendments are material, my36 will provide reasonable notice via the Platform or by email to the registered address. The updated Terms will be published on this page with a revised "Last Updated" date. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms. If you disagree with any amendment, you must close your account prior to the effective date.
These Terms & Conditions are governed by and construed in accordance with the laws applicable to the jurisdiction in which my36 operates. In the event of any dispute arising from or related to these Terms or your use of the Platform, the parties shall first attempt to resolve the matter through good-faith negotiation. Disputes that cannot be resolved through negotiation shall be submitted to the jurisdiction of the competent courts of the applicable territory.
For disputes related to game outcomes, bet settlement, or account decisions, Members must submit a formal complaint via the my36 support live chat within 30 days of the relevant event. my36 will acknowledge complaints within 48 hours and aim to resolve them within 14 business days.
For any questions regarding these Terms & Conditions, Members may contact my36 via:
my36 support is staffed around the clock and is equipped to handle Terms-related queries, account issues, responsible gaming requests, and all other Member concerns without routing you through automated ticket queues.
my36 enforces a 21+ minimum age across all products without exception. Age verification via KYC documentation is mandatory before any withdrawal is processed and may be requested at any point during a Member's lifecycle on the Platform.
No hidden withdrawal fees. Minimum RM 50. Sub-30-minute processing for most methods. Bonus wagering requirements are clearly stated per promotion. my36 does not delay or withhold withdrawals except in circumstances outlined in these Terms.
256-bit SSL encryption, hashed password storage, 2FA support, and new-device detection protect every my36 account. Security measures meet the standards expected of financial-grade platforms handling Malaysian member funds and personal data.
Deposit limits, session timers, cooling-off periods, and self-exclusion are all available within Account Settings — no support contact required to activate them. my36 treats responsible gaming as a core product feature, not an opt-in compliance checkbox.
All games on my36 are sourced from independently certified studios. RNG systems, RTP percentages, and game fairness are externally audited. my36 does not modify game mechanics or outcomes — what you see in the game information panel is what the certified system delivers.
Formal complaints regarding bets, withdrawals, or account decisions must be submitted within 30 days via the my36 live chat. my36 acknowledges within 48 hours and resolves within 14 business days. Support is available around the clock — including public holidays in Malaysia.
You've read the rules — now enjoy the platform. Sports betting, live casino, slots, and lottery all in one place, with fast withdrawals and 24/7 Malaysian support.
21+ only. Please gamble responsibly.