At my36, responsible gaming isn't a legal footnote — it's a core product commitment. Every tool, policy, and safeguard on this page exists because we genuinely believe that gaming should be a form of entertainment, never a source of financial stress or personal harm.
Most Malaysian players on my36 enjoy the platform for exactly what it is — a bit of fun, a flutter on the weekend football, a few rounds of Baccarat after work. For the vast majority, it stays that way: entertainment with clear limits, a manageable spend, and no lasting impact on day-to-day life.
But gambling can shift for some people. What starts as recreation can quietly become something that fills too much time, involves too much money, and causes real stress — for the player, and often for the people around them too. This shift doesn't always happen dramatically; sometimes it creeps in gradually, and by the time it's obvious, it's already caused damage.
Responsible gaming at my36 is about making sure players have the awareness, the tools, and the support to stop that shift from happening — or to address it quickly if it does. The tools described on this page are not difficult to access, they are not hidden in menus, and using them is never something to feel embarrassed about. If you need them, use them.
If you answer "yes" to any of the questions below, it may be time to use one of my36's responsible gaming tools or speak to a support professional.
Have you ever gambled with money you needed for rent, bills, groceries, or other essential expenses?
Have you tried to win back losses by immediately placing more bets — also known as "chasing losses"?
Has someone close to you — a partner, family member, or friend — expressed concern about your gambling?
Do you feel anxious, irritable, or restless when you are not able to gamble or when you try to cut down?
Have you lied to others about how much time or money you spend on gambling?
Do you find yourself thinking about past gambling sessions, planning the next session, or looking for ways to get money for gambling throughout the day?
One or more "yes" answers? That doesn't make you a bad person — it makes you someone who may benefit from the tools and resources on this page. Scroll down to see your options, or contact my36 support via live chat right now.
All of these tools are available directly inside your my36 account settings — no live chat required, no waiting period, effective immediately upon activation.
Set a maximum deposit cap for any rolling daily, weekly, or monthly period. Once your limit is reached, the system automatically blocks further deposits until the period resets. Limits can be reduced immediately; requests to increase a limit are subject to a 48-hour cooling-off period by design — giving you time to reconsider.
It's easy to lose track of time when you're in the middle of a live Baccarat session or a slot run. Session reminders let you set an alert at 30-minute intervals — the platform will display a clear notification showing how long you've been playing and prompting you to take a break. You remain in full control of whether to continue, but the reminder makes the decision a conscious one rather than a passive one.
Need a short break from the platform without going through full self-exclusion? A cooling-off period temporarily suspends your ability to deposit and place bets for a defined timeframe — from 24 hours up to 30 days. Your account remains accessible for viewing history and withdrawing any existing balance. Cooling-off periods activate immediately and cannot be reversed mid-period.
Self-exclusion is the most powerful tool available. It closes your access to the my36 platform for a minimum of six months, up to permanent exclusion — your choice. Once activated, the exclusion cannot be reversed during the selected period, regardless of subsequent requests. my36 will take reasonable technical steps to prevent re-registration during the exclusion period. Self-exclusion can be activated through Account Settings or by requesting it via live chat support.
A reality check is a periodic pop-up that appears mid-session, showing your net win/loss position for the current session and total session duration. It's designed to cut through the "flow state" that gaming can induce and present your actual financial position clearly, at a moment when you can make a rational decision about whether to continue. Reality checks can be configured in Account Settings.
Members can request a full account activity report at any time — showing deposits, withdrawals, gaming activity, session durations, and net outcome over any selected date range. Having a clear, factual picture of your gaming history is one of the most effective ways to maintain healthy play habits. Reports are available within Account Settings under "My Activity History."
Self-exclusion is straightforward and takes less than two minutes to activate. You do not need to explain yourself or speak to anyone if you prefer to do it independently — though our support team is available around the clock if you'd like to talk through your options first.
Access the platform via my36.one and sign into your member account using your registered credentials.
Go to your profile menu and select "Account Settings," then choose the "Responsible Gaming" sub-menu tab.
Choose your preferred exclusion duration — 6 months, 1 year, 3 years, or permanent. Review the confirmation notice carefully.
For your protection, self-exclusion requires OTP confirmation to your registered mobile number. Enter the code to activate — exclusion takes effect immediately.
Prefer to speak to someone? Contact my36 live chat at any time and request self-exclusion verbally. Our support team is trained for this and will handle your request with full confidentiality and no pressure.
Problematic gambling doesn't always look dramatic. Being familiar with the early and mid-stage signs helps you — or someone who cares about you — identify when gaming may be shifting from entertainment into something that needs attention.
Six platform-wide commitments that shape how my36 approaches player welfare — not policies on paper, but product decisions that affect every member session.
Age verification is not optional or deferred at my36. KYC checks are a mandatory part of the member lifecycle and can be required at any point. The 21+ minimum age is enforced at registration, at first withdrawal, and on any account flagged for review. No exceptions are made for any reason.
my36 does not send promotional messages designed to pressure members who have reduced their betting activity or activated responsible gaming tools. Loss-chasing bonuses — offers specifically timed to encourage Members to deposit after a losing session — are not part of our promotional strategy. Bonuses are available on the Promo Bonus page for Members who seek them out, not pushed as urgency nudges.
The my36 responsible gaming team monitors account patterns for indicators of problem gambling behaviour — including rapid deposit sequences, persistent chasing patterns, and unusual session lengths. Where such patterns are identified, my36 may proactively reach out to the Member to offer responsible gaming resources, even when no tool has been activated by the Member themselves.
When a Member activates a cooling-off period or self-exclusion, my36 does not allow that decision to be reversed during the specified period — regardless of what the Member subsequently requests. This is a deliberate design choice: the effectiveness of a self-exclusion tool depends entirely on its being genuinely binding. my36 will also attempt to prevent re-registration by excluded Members using technical measures.
All my36 customer support staff receive training in responsible gaming principles, including how to recognise distress signals in member interactions, how to communicate sensitively about responsible gaming tools, and how to escalate cases where a Member may be in serious difficulty. Responsible gaming is not a separate specialist function at my36 — it is embedded into the daily work of every support team member.
Bonus wagering requirements, RTP percentages, game rules, and withdrawal conditions are all clearly disclosed at my36. There are no hidden terms designed to trap Members into continued play. The Terms & Conditions are written to be readable, not deliberately obfuscated. A Member who understands what they're agreeing to is better equipped to make responsible decisions.
You've read the tools. You know the signs. Now go and enjoy the platform the way it's meant to be enjoyed — as entertainment. Set your limits in Account Settings, keep an eye on your session time, and remember: the games will still be here tomorrow.
21+ only. Gambling is for entertainment purposes only. If gaming stops being fun, use the tools above or contact support.